ROOT CAUSE ANALYSIS INHIBITS ONLINE REGISTRATION OF OUTPATIENTS AT NUR HIDAYAH BANTUL HOSPITAL

Abstract

Background : online registration is a means of technology that is expected to be able to make the work of medical
recorders easier, faster, more precise, and of course can minimize existing problems, so as to improve the quality
of service in registration. Even so, it is possible that online registration still has obstacles in its application,
therefore it is necessary to conduct research to find out the factors inhibiting online registration of outpatient
admission services at Nur Hidayah Bantul Hospital. Purpose : Knowing the factors inhibiting online of outpatient
admission services at Nur Hidayah Bantul Hospital. Research Methods: This type of research is descriptive
qualitative with case study research design and observation. Data collection uses interview techniques,
observation, and document studies. Results : Inhibiting factors that occur in online registration at Nur Hidayah
Bantul Hospital include human error that is still carried out by registration officers and patients who fill in the
wrong registration format, servers down and unstable internet connections make patient waiting times longer and
have an impact on the accumulation of patients at the registration counter, and the last factor is the registration
counter which is still only one and the distribution of jobdesc which is not structured making the officer is less than
optimal in carrying out their obligations. Conclusion : Factors inhibiting the online registration of outpatients that
occur at Nur Hidayah Bantul Hospital, there is still human error, down servers and unstable internet connections,
and registration counters that are still one place and a less structured division of labor which has an impact on the
accumulation of patients at the registration counter which makes patient waiting times longer. This problem can
affect the quality of outpatient admission services at Nur Hidayah Bantul Hospital.